My parents postponed their Flybe flight due to illness – can they be reimbursed?

Simon Calder answers your questions on the coronavirus’s widespread impact on holiday plans

The airline went out of business this week

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Q My parents booked a flight in June 2019 from Glasgow to Southampton with Flybe, total cost £500. My mum took ill and had to cancel. Flybe held the full cost of the flight in credit to allow them to rebook at a later date. Which they did for end of March this year. That won’t now happen.

The total cost this time was just £120 return. So they have lost these flights and the £380 held in credit for them. The original payment last year was made by credit card. Can they reclaim from the credit-card provider?

David McG