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EDF hikes energy prices for 1.3 million gas and electricity customers

Increase comes just a week after regulator Ofgem raised the energy price cap

Mike Ashley makes bid for Patisserie Valerie

Bakery chain went into administration in January after discovery of £40m hole in its finances, which it blamed on ‘potentially fraudulent’ accounting irregularities

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Chris Blackhurst Companies can’t rely on solo stars to get customer relations right

A recent British Airways flight gone awry served as a perfect example of how brands get it right and wrong, says Chris Blackhurst