Travel question: Will we be punished for not following rules to the letter?

Have a question? Ask our expert Simon Calder

Simon Calder
Monday 03 June 2019 16:12 BST
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Don’t panic if the name on your ticket differs to that in your passport
Don’t panic if the name on your ticket differs to that in your passport

Q I’m writing to you because I literally don’t know what to do. I booked flights for my wife and 13-year-old daughter through Lastminute.com to fly on a Spanish domestic flight. After completing the booking I noticed my daughter’s surname was spelt wrong by one letter. I got in touch with Lastminute the next day, who quoted me £50 to make the change. I agreed to this. Two phone calls and one email later and I still haven’t heard anything. I’ve tried calling the airline but they say I have to do it through Lastminute.com.

I’ve noticed I could buy a completely new ticket through a different agent for £64 but I’m not sure that I can because she isn’t an adult and it would look like she was travelling alone, although her mother is on the same flight. What would you advise?

Name withheld

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