Why should a relationship split scupper Frisco plans?

Have a question? Ask our expert Simon Calder

The streets of San Francisco are less steep than Virgin Atlantic’s intransigence (iStock)

Q Last autumn, my daughter booked a package for a week in San Francisco with her partner in June 2019. The flights are with Virgin Atlantic and the whole package cost just under £2,300. We paid for the holiday as a 21st birthday present. Unfortunately, through no fault of hers, she and her partner have split up. Her best friend has said she will now go with her. We contacted the agent at the beginning of April to ask that one of the names be changed and of course, we are prepared to pay any administration fee. They are saying that Virgin Atlantic will not allow a name change as it is not unforeseen circumstances. I have tried to get some sense by contacting ABTA and through the Resolver website but to no avail. Any advice?

Name withheld