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Banks have failed to serve the public – we must be tougher on them

As long as banks continue to occupy a privileged position as the primary creators of money in the UK economy, backed up by hefty taxpayer guarantees when they mess up, the public is in a much stronger bargaining position than policymakers currently seem to realise

Payday loan complaints triple but PPI still dominates grievances

Complaints about payday lenders more than tripled in the first half of the year, new official figures have revealed. The short-term, high-interest loans attracted 4,186 grievances, up from 1,213 in the previous six months.

Let's be rid of these debt advice rogues

Debt managers don't always treat people fairly