What does the Thomas Cook collapse mean for flights to Cuba?
Simon Calder answers your questions on the ripple effects of a tour operator’s demise, dealing with lengthy delays and the environmental benefits of hitchhiking
Q I have booked a package to Cuba over Christmas/New Year through an independent travel agency. The flights are with Thomas Cook, the rest of the package is not. I have paid a £1,000 deposit with the rest due next week. Understandably the agency is dealing with people already away or about to go and won’t engage with me currently. But the flights to Cuba are now super expensive and indirect, and the rest of the money is due shortly.
Am I right in thinking the agency will find a replacement package for the same price, but the dates may change, so in theory not over Christmas? Or can I get the deposit back, and book something else?
Name withheld
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