Q My suitcase was lost on a flight from the UK to Spain last August, and has not been traced. Not only was this extremely difficult at the time, but when I submitted a claim (backed by receipts) for nearly £3,400, I was offered only just over £900. My suitcase alone cost me £349 and I had only used it on four previous occasions. After five months of stress I decided to accept the offer as I have come to the conclusion that I am never going to be treated fairly. Can you help get a fair settlement? 

Name supplied

Sorry to hear about your frustrating and upsetting experience. I do all I can to urge travellers to take cabin baggage if they possibly can, because it reduces the risk of loss. However, I recognise that this is not practicable for everyone. If you check your bag in and it is never seen again, then you must rely upon two things: the Montreal Convention, which governs international air travel and in particular compensation payments, and your travel insurance.

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