My flights will surely be cancelled – so why can’t I get my money back?

Simon Calder answers your questions on refunds for journeys hit by coronavirus

Going nowhere: easyJet planes sit on the tarmac at Luton airport this week (PA)

Q I have four flights, all UK domestic, in April with easyJet. After 100 minutes of holding on, I got through on the phone. They have refused to refund, even after I pointed out my legal right to a refund under EU261. They accepted that they have put out a press release saying their fleet is grounded in April and May but ask me to turn up as normal for the flights, even though government restrictions mean I’d be breaking the law by doing so! Should I just ask my credit card provider for chargebacks?

Keith R

A Like British Airways, easyJet says that passengers can no longer simply apply online for a refund for flights cancelled by the airline – but instead must call the customer care centre. This itself is a daunting prospect, as you discovered. And how disappointing to find that you did not get the answer you wanted when you finally got through.